Refund policy

Return & Refund Policy – Fruzesta

At Fruzesta, we take great care in ensuring that our products reach you in perfect condition. As our products are consumable food items, we follow a strict return and refund policy.

1. Eligibility for Returns
We only accept returns or replacements under the following conditions:

• The product is damaged, broken, or leaking upon delivery

• You have received an incorrect item

We do not accept returns for reasons such as taste preference, change of mind, or if the product has been opened or used.

2. Reporting an Issue
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. You must share clear photos or videos of the product and packaging as proof.

3. Replacement & Refund

• Once your request is reviewed and approved, we will offer a replacement of the product.

• If a replacement is not possible, a refund will be issued.

4. Refund Timeline
Approved refunds will be processed within 5–7 business days and credited to your original payment method.

5. Non-Returnable Items
Due to the nature of our products, we do not accept returns on:

• Opened or used products

• Products returned without prior approval

6. Contact Us
For any issues, please contact us at:
Email: fruzesta@gmail.com
or through the contact form on our website.

We are committed to ensuring a great experience with Fruzesta and will do our best to resolve any issues promptly.